General FAQ
Various Frequently Asked Questions About Support for College Equipment and Software
- What is the Microsoft Academic Alliance and how do I use it?
- As a faculty or staff member, how do I get support for problems with my computer, software or networking needs?
- What is the Microsoft Academic Alliance and how do I use it?
Microsoft makes certain software packages available for use in academic coursework at selected colleges and academic institutions. Software CDs can be reserved for checkout or downloaded by College of Technology students at the following Microsoft Developers Network Academic Alliance (MSDNAA) web site: http://msdn07.e-academy.com/uh_it/.
Click here for directions to reserve software.
Software CDs can be picked up from the computer lab at room 116 of the Technology 2 building for a 3 day checkout. They can be checked out at any time during the semester as needed. Installation code keys (if necessary) are provided via the MSDNAA web site after logging in.
Click here for directions for finding code keys.
Eligible Technology students logon to the MSDNAA web site using their UH email alias and the password that is mailed to them from the MSDNAA web site as a registered user. If you forgot or did not get your password, then choose the 'Login' button on the MSDNAA web site and then choose 'click here for reminder' on the page that comes up after that.
Your UH email alias is used to access the MSDNAA web site to reserve software for checkout. The UH email alias must be set up to direct mail to the email service of your choice. You may check where your alias sends mail and change that destination in your myUH (Peoplesoft) account. Click here for directions.
- As a faculty or staff member, how do I get support for problems with my computer, software or networking needs?
You can fill out a technical support form to get help with your technical needs. These should be used for issues relating to technical equipment used in the College of Technology, such as computers, audio-visual equipment and networking apparatus. This request will be logged into the UH information technology system and will then be assigned to the appropriate person in the IT group of the College of Technology.